Service Manager

Ivoomi Innovation Pvt Ltd

Job Description: Service Manager – Electric Vehicle (EV) Department

Position: Service Manager – Electric Vehicle (EV) Department

Location: Pune

Experience: 5+ years in automotive service management, with at least 2 years in EV service or related technologies

Key Responsibilities:

Service Operations Management:

Oversee and manage the entire EV service department, ensuring smooth and efficient operations, from routine maintenance to complex diagnostics and repairs.

Team Leadership:

Lead, train, and develop a team of service engineers and technicians. Ensure all staff are well-versed in EV technology, safety standards, and repair protocols.

Customer Support:

Act as the primary point of contact for escalated service issues, ensuring customer satisfaction through quick resolution of technical problems, warranty claims, and service inquiries.

Service Quality Control:

Implement and monitor standard operating procedures (SOPs) for EV maintenance and repairs.

EV Diagnostics and Troubleshooting:

Utilize advanced diagnostic tools and software to identify and resolve issues related to electric powertrains, battery systems, charging infrastructure, and other EV-specific components.

Warranty and Claims Management: Oversee warranty claims and ensure compliance with manufacturer guidelines. Handle disputes related to service or product failures.

Vendor and Manufacturer Coordination: Coordinate with EV manufacturers and parts suppliers for warranty repairs, part replacements, and technical updates.

Inventory Management: Ensure that spare parts and equipment specific to EVs are adequately stocked, reducing downtime and improving service efficiency.

Continuous Improvement:

Keep up-to-date with the latest EV technology advancements, participate in training sessions, and implement innovative solutions to improve the service processes.

Customer Feedback and Service Reporting:

Monitor customer feedback to identify areas for improvement, and prepare regular reports on se

• Experience

  3 - 8 Years

• No. of Openings

  1

• Education

  B.E, B.Tech

• Role

  Service Manager

• Industry Type

  Electricals / Switchgears

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office