Service Management Specialist

Millicon Consultant Engineers Pvt. Ltd.

Job Title: Service Management Specialist

 3+ years experience in Atlassian products on Atlassian Tools - JIRA service management, software, and confluence.

 Capable to migrate Jira Server to Datacentre upon request.

 Ability to upgrade Atlassian tools to higher versions.

 Moderate knowledge of scrum master.

 Excellent in the design and development of Workflow, Screens, Custom Fields, Permissions, Security Levels, Events, and Email Notification Schemes and Form redesign in JIRA Projects.

 Created custom dashboards, advance filters, and formula.

 Created status reports (weekly, Monthly and Resource wise) in Confluence.

 Conducted training for teams on team collaboration and effective use of confluence.

 Excellent experience and apply best practices in Plug-ins (Add-ons) like Custom Charts, Script Runner, Automation for Jira, CSAT Survey, eazyBI Reports, Email this issue, Jira Cloud Migration, Time in Status, User Profile for Jira, Zephyr Squad, Extension for Jira SD, Refined for Jira, … etc.

 Build a Dashboard via PowerBI.

 Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for and users.

 Plan, evaluate, deploy, operate and maintain tools to suit the expanding user database.

 Troubleshooting and fixing errors common to Applications and Application servers.

 Worked as team JIRA administrator providing access, working assigned tickets, and teaming with

 project developers to test product requirements/bugs/new improvements.

 Experience in providing Training to the development team on how to track, plan, and analyse using JIRA.

 Good Knowledge of ITIL, ISO 2000 standards.

Kirti Gaikwad

HR EXCUTIVE

• Experience

  2 - 7 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Service Management Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office