Service Help Desk Associate

Cintap India Pvt.ltd

Scope of Work:

• Acting as the first point of contact with end-users reporting faults and requesting IT support. In addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary.

• Responsible for the day-to-day delivery of 1st line and 2nd line Remote/Onsite support and maintenance procedures to all the organization-wide users and growing customer base.

• Utilize the IT electronic ticketing system in creating, resolving, closing, or escalating, and track requests and activities. Updating tickets with progress notes for both the end-user and other team members as per company procedure. Maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed.

• Communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA.

• Notifying IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue

• Perform Administration, Installation, configurations, troubleshooting, and providing support for Office 365, Microsoft Exchange, SharePoint online, including but not limited to servers, workstations, configuring & deploying new desktop, laptop, network equipment, and other IT assets.

• Collaborating with global IT personnel, systems, and practices as adopted by the organization.

• Participating in team meetings and appropriate corporate meetings and activities

• Participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity

• Perform other duties as assigned.

Required Qualifications:

• Minimum Bachelors’ Degree or similar technical training.

• Must have 1-2 years of experience in a similar role

• Preferred Certifications: I

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  B.C.A, Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Help Desk Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office