Service Engineer/ Technician / Maintenance Engineer

India jobs

Roles and Responsibilities

Identify and resolve dealer issues for service with the objective of achieving annual CBU service targets. Enhance reach, response, relationship and systems within organization's service strategy and process and system guidelines.

We are looking for Service Engineer/ Technician for our Organization, who having following ability:

Customer handling & customer Satisfaction

Prepare and consolidate the monthly and YTD service tracking tool with inputs from the team;

Periodically monitor the e-system usage by dealers and highlight cases to own team for follow up in order to improve service tracking, monitoring and customer satisfaction

Receive escalated technical issues or complex warranty cases with high financial impact from field service executives / dealers;

Ensure the better PDI/Installations/Job Card quality/warranty claim quality

Parts & Lubes Availability and to achieve the Annual Targets

Call Centre Management and resolve the complaints

Dealer Manpower Training and enhancement the skills

Sales through service

Direct Customers Management through call centers.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Diploma, B.E

• Role

  Electric Maintenance Engineer

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office