Service Engineer

AvenueCorp India Pvt Ltd

IMMEDIATE JOINEE

SYSTEM KNOWLEDGE - ELV Systems, LV Systems, BMS Systems, Fire Alarm System, Public Address System, Security System, CCTV ETC.

JOB ROLE:

Carry out solely or assist in commissioning of Project

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits and Service Level Agreements

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Take over commissioning of ongoing Project and Takeover After Sales from Projects Dept.

Ensure AMC conversion of Projects commissioned under his supervision.

Should complete any related assignments given by the Reporting Head/HOD.

• Experience1 - 5 Years
• No. of Openings2
• EducationDiploma, B.E
• RoleService Engineer
• Industry TypeEngineering / Cement / Metals
• GenderMale
• Job CountryIndia
• Job TypeWork from Office