Service Engineer

Electro Heat Engineers

2 - 5 Years
2 Openings
1.5 - 2.5 Lac/Yr
Face-to-Face interview
Ahmedabad - IMT Manesar, Gurugram

Key Skills

Electrician Maintenance Installation & Service Engineer Customer Support Engineer Service Engineer Customer Support ITI

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Job Description

 Basic troubleshooting, installation, maintenance and repair on designated equipment

 Completing Preventative Maintenance and field modifications

 Ordering and managing repair parts cycle times

 Maintaining daily communications with customers to ensure resolution and proper follow-up

 Maintaining tools and test equipment and ensuring they are properly calibrated

 Utilizing the escalation process to resolve customer service delivery issues

 Drive/ Travel to customer locations to arrive in a timely manner and maintain accurate time and mileage records

 Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

 Make recommendations regarding upgrades, service or repairs and perform preventive maintenance on equipment