Service Engineer

ZKTeco

urgent hiring for service engineer

qualification: degree/diploma electronics or extc

electronics/electrical.

experience: 1-2years.

location: bangalore, navi mumbai.

job responsibilities

diagnosing issues: identify technical issues reported by customers and provide troubleshooting and guidance to the customer on call.

performing maintenance: installing, upgrading firmware, and performing repair & maintenance of the product. and daily and monthly targets to be achieved.

testing equipment: ensuring equipment is functioning properly after repairs or installations

training customers: providing technical assistance and training on how to use, maintain, and troubleshoot equipment

communicating with customers: explaining technical concepts and solutions clearly and concisely. co-ordinating with customer for service-related feedback. call to be handled whenever client reach out.

escalating issues: reporting frequent issues / complex or unresolved issues to senior engineers or management

staying up to date: keeping current with product developments, technical advancements, and industry trends

field visit: field visits on site, whenever required on site.

documenting activities: recording service activities daily and updating jira tickets for service-related issues. updating the tickets

collaborating: working with other teams to solve complex problems.

reporting: sending weekly & monthly reports to the respective reporting managers.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Diploma, B.Tech

• Role

  Service Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office