Service Engineer

ZKTeco

Urgent hiring for service engineer

Qualification: Degree/Diploma Electronics or EXTC

Electronics/Electrical.

Experience: 1-2Years.

Location: Bangalore, Navi Mumbai.

JOB RESPONSIBILITIES

Diagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the customer on call.

Performing maintenance: Installing, upgrading Firmware, and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved.

Testing equipment: Ensuring equipment is functioning properly after repairs or installations

Training customers: Providing technical assistance and training on how to use, maintain, and troubleshoot equipment

Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Co-ordinating with Customer For Service-Related Feedback. Call to be Handled Whenever Client Reach out.

Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management

Staying up to date: Keeping current with product developments, technical advancements, and industry trends

Field VISIT: Field Visits on Site, Whenever required on SITE.

Documenting activities: Recording service activities daily and updating JIRA Tickets for service-related Issues. Updating the Tickets

Collaborating: Working with other teams to solve complex problems.

Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Diploma, B.Tech

• Role

  Service Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office