Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolutio
Using system analysis techniques identifies problems and coordinates appropriate corrective action. Identifies and minimizes potential risks.
Consults with clients and end-users, to determine hardware, software or system functional specifications.
Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.
Manages escalated customer tickets in a timely and effective manner.
Logs all support desk interactions in ticket system.
Escalates problems to other departments as needed.
Implements approved system modifications, programs and other such requests of medium complexity.
Prepares activity reports on support activities. �� Creates formal documentation including configuration documentation, test documentation, and support documentation.
Stay abreast of the latest technology trends and their on-field implementations
Will be required to Travel across India for various requirements.
Should be able to read, write and speak English and Hindi
Prefer water treatment industry
1 to 2 years Experience
Experience
1 - 3 Years
No. of Openings
2
Education
B.Sc, B.Tech, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School
Role
Service Engineer
Industry Type
Engineering / Cement / Metals
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
1 - 3 Years
2 Openings
2.3-3.3 Lac/Yr
Face-to-Face interview
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