Service Engineer

Pentaaqua Pvt Ltd

Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolutio

Using system analysis techniques identifies problems and coordinates appropriate corrective action. Identifies and minimizes potential risks.

Consults with clients and end-users, to determine hardware, software or system functional specifications.

Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.

Manages escalated customer tickets in a timely and effective manner.

Logs all support desk interactions in ticket system.

Escalates problems to other departments as needed.

Implements approved system modifications, programs and other such requests of medium complexity.

Prepares activity reports on support activities. Creates formal documentation including configuration documentation, test documentation, and support documentation.

Stay abreast of the latest technology trends and their on-field implementations

Will be required to Travel across India for various requirements.

Should be able to read, write and speak English and Hindi

Prefer water treatment industry

1 to 2 years Experience

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School, Professional Degree, B.Sc, B.Tech, Any Bachelor Degree

• Role

  Service Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office