Service Desk Specialist

collabera

• Providing 1st or Above line technical support to customers

• Dealing with problems for hardware such as, computers and printers, and software programs

• Asking questions about the problem and explaining possible solutions

• Dealing with common or basic technical issues such as resetting passwords

• Resolve technical issues in a timely manner using available resources within the Company.

• Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.

• Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting.

• Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory.

• Good knowledge in Installation of hardware & Software.

• Work on Client Servers like Windows, Linux, UNIX.

• Work on various Software-Applications.

• Ability to troubleshoot common PC issues (Optional)

• Resolution and Customer Satisfaction Rating

• Experience

  1 - 4 Years

• No. of Openings

  20

• Education

  Higher Secondary

• Role

  Service Desk Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office