Service Desk Specialist

collabera

1 - 4 Years
20 Openings
Not Disclosed
Nagpur
+1 Chennai
Telephonic interview

Key Skills

Service Desk Support

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Job Description

• Providing 1st or Above line technical support to customers

• Dealing with problems for hardware such as, computers and printers, and software programs

• Asking questions about the problem and explaining possible solutions

• Dealing with common or basic technical issues such as resetting passwords

• Resolve technical issues in a timely manner using available resources within the Company.

• Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.

• Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting.

• Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory.

• Good knowledge in Installation of hardware & Software.

• Work on Client Servers like Windows, Linux, UNIX.

• Work on various Software-Applications.

• Ability to troubleshoot common PC issues (Optional)

• Resolution and Customer Satisfaction Rating