Service Desk

  • icon job experience 1 - 3 Years
  • icon job opening 5 Openings
  • icon salary 0.8-2.5 Lac/Yr
  • icon job location Pune
  • Face-to-Face interview Face-to-Face interview

Job Description

Hi,

Job Description for centralized IT service desk agent

Roles and Responsibilities:

Understand organizations current and ongoing process.

Patiently listen to callers queries / issues and understand it technically / process wise.

Provide L1 voice, email, and chat support for L1 IT Issues and queries.

Quickly diagnose and troubleshoot basic technical (L1) issues, refer internal KB articles to provide accurate solutions.

Ability to quickly understand the root of reported IT issues.

Provide resolutions within agreed time limits (Defined SLAs).

Properly and timely escalate unresolved issues to appropriate internal teams.

Ensure all issues are properly logged.
  • Experience

    1 - 3 Years

  • No. of Openings

    5

  • Education

    Any Bachelor Degree

  • Role

    Service Desk

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Shivoham Infotech

Shivoham Infotech is a new age staffing solutions and Digital Marketing company which provides complete solution for all areas of Human Resource management and Digital Marketing.
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