Job Description

We are looking for Service Desk Engineer with 0-2 Years of experience , Receive Calls/incidents through Phone, Web, Email or Chat .Log incidents in Ticketing tools and share the ticket number with the user . Route incidents between team and Follow till closure .Basic experience of customer handling. Provide First Level troubleshooting based on SOP'c knowledge of email , office automation package usage ,Window's Desktop OS . Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports , Should posses Probing Skills , Excellent Communication Skills ..
  • Experience

    0 - 2 Years

  • No. of Openings

    5

  • Education

    B.A, Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

  • Role

    Service Desk

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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