Service Desk

Taurus Hard Soft Solutions Pvt Ltd

We are looking for Service Desk Engineer with 0-2 Years of experience , Receive Calls/incidents through Phone, Web, Email or Chat .Log incidents in Ticketing tools and share the ticket number with the user . Route incidents between team and Follow till closure .Basic experience of customer handling. Provide First Level troubleshooting based on SOP'c knowledge of email , office automation package usage ,Window's Desktop OS . Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports , Should posses Probing Skills , Excellent Communication Skills ..

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  B.A, Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Service Desk

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office