Service Desk Executive

CMS Computers Ltd

Minimum:

Should have MCA or B. Tech/BE in Computer Science or Information Science

Fluency in English and Kannada (Speaking, reading, and writing)

Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries.

Knowledge and prior experience in working on specific computing applications proposed for Help Desk

Desired:

Good communication skills

At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.

Create help desk tickets raised from operators or department users over phone.

Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,

Service Asset & Configuration Management, SLA management process.

• Experience2 - 4 Years
• No. of Openings3
• EducationB.E, M.C.A
• RoleService Desk Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office