Service Desk Engineer

  • icon job experience 1 - 7 Years
  • icon job opening 5 Openings
  • icon salary 2.0-3.0 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview

Job Description

Background Experience: 1+ years Communication skill in English must be good.

Location: Chandivali, Andheri (near to Saki Naka Metro station)

Shifts & Support: - 24/7 Support, 6 days working. Weekly rotating. Weekly Off -1 day.

Job Description:

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.
  • Experience

    1 - 7 Years

  • No. of Openings

    5

  • Education

    Any Bachelor Degree

  • Role

    Service Desk Engineer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Allied Digital Services Ltd

Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.

With over two decades of proven experience Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of industries spanning 35 countries across 5 continent
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