Opening For Service Desk Engineer

Value Consulting

Responsibilities:

Service Desk Call taking profile.

Respond to the issues reported by customer predominantly through voice and emails, chat, etc.

Identify, investigate, and diagnose the issue.

Provide resolution to customer based on in scope processes.

Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.

Achieve defined targets.

L1 Support for Resident, Non-Resident Guests & Belvedere

L1 Support for Hotel Staff for Team Internet

Wi-Fi assistance for Hotel Events/Conferences.

Work experience:

Excellent verbal and written communication skills with email etiquette and customer service skills

Good Analytical skills

Basic knowledge of IT infrastructure, Tools and network

Proficient in Ms Office

Willing to work in Rostered shifts as per project requirement.

• Experience

  1 - 7 Years

• No. of Openings

  4

• Education

  Professional Degree, Any Bachelor Degree, B.B.A, B.Com

• Role

  Service Desk Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home