Direct Walk-In Interview For Service Desk Engineer

ADITHYA IT SOLUTIONS PVT LTD

3 - 5 Years
3 Openings
2.5 - 3.0 Lac/Yr
Salem
Posted today
Walk in interview

Key Skills

Provide Technical Support and Maintenance Services For Various Equipment and Machinery.

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Job Description

A service desk engineer is the primary point of contact for customers seeking technical support for IT issues. They diagnose, troubleshoot, and resolve issues related to hardware, software, and networks.

Responsibilities

Respond to user requests via phone, email, and other channels

Log and manage incidents and service requests

Prioritize and escalate issues as needed

Provide remote support

Perform user account management

Maintain accurate records of incidents and resolutions

Train users on how to use IT tools

Monitor systems for reliability and perform updates and backups

Skills and qualifications

Excellent communication skills

Strong technical knowledge of various technologies

Ability to work flexible hours

Knowledge of help desk software

Ability to work with vendors and support staff

Ability to troubleshoot client software and basic network connectivity problems

Experience
3 - 5 Years
No. of Openings
3
Education
B.E, B.Tech
Role
Service Desk Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
OPP, ANS DHIVYAM , NARASOTHIPATTI, NEAR D-MART WAY, SALEM-4