Opening For Supervisor

Lakshmi North East Solutions (LNES)

- Supervise and lead a team of technicians, engineers, or customer service representatives, ensuring high performance and efficiency.

- Provide guidance, mentorship, and training to team members to enhance skills and productivity.

- Monitor daily operations, ensuring all tasks are completed according to schedules and in line with company standards.

- Ensure timely resolution of service issues and customer complaints, ensuring minimal service disruption.

- Oversee the implementation of quality control measures to maintain service reliability and customer satisfaction.

- Manage workforce scheduling, ensuring optimal coverage for all shifts and efficient use of resources.

- Assist team members in troubleshooting complex technical issues related to telecom networks, hardware, or software.

- Ensure customer service is delivered in a professional, efficient, and courteous manner, addressing any customer concerns promptly.

- Maintain accurate records of work orders, inventory, and equipment status for operational tracking.

- Organize and conduct regular training sessions for new and existing team members on telecom products, services, and systems.

- Ensure that all team members are aware of and adhere to workplace safety protocols, especially when working with complex telecom equipment and installations.

- Coordinate with the engineering, sales, and customer service departments to ensure alignment on project goals and customer needs.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  B.E, B.Tech, M.Tech

• Role

  Service Delivery Manager

• Industry Type

  Telecom / ISP

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.