Service Delivery Executive

ITMANTRA TECHINTELLECT PVT LTD

• Documentation and Reporting – Collation data from various stakeholders, preparation of monthly reports and presentation to the senior management.

• Vendor review –

o Monthly SLA review of with vendors.

o Documentation of Minute of the meeting.

o Tracking & closure of MOM points.

• Apps & Infra integration- Tracking, assessment & Closure for Business Critical Application.

• Process improvement/Documentation/Implementation for general technology processes

• Disaster Recovery Drill–

o Coordination with respective vendor for onboarding of server,

o Updation of DR Run books,

o Conducting DR dill,

o capturing artifacts

o Prepare and circulate DR test reports to stakeholder.

• License Management. –

o Tracking of license usages automated / manual mode.

o Follow-up with Snow support for SAM related issues.

o Publish Weekly/ Monthly Compliance report with Sr. Management

o Highlighting license shortfall to stakeholder.

o Removal on Unauthorized Software

• Technology Governance, Risk and Compliance –

o Facilitate all internal, external audits from stat audit team to Govern inspection as single point of contact for Technology, sharing all relevant evidences post review with Stakeholders.

o Monthly access control list review.

o Monthly Antivirus compliance.

o Review Network Bandwidth uptime and utilization report.

o Quarterly Risk Control and Self-Assessment Data collation and submission.

o Updation IT Steering Committee / IT Stragery Committee presentation slides.

o Quarterly review of Databases ID Review

o Antivirus Compliance

o Patch Management Compliance

o Access Review – USB / CD-DVD / External mail Access / Internet Access

• Vulnerability Assessment Penetration Test –

o Tracking and follow-up for closure of VAPT observation on UAT and Production Environment.

o Validation and verification of remediation.

o Publish VAPT report status to stakeholder.

Project Management Office team –

o Tracking all infra project from initiation phase to till closure.

• Experience

  5 - 9 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Service Delivery Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office