We have a Job Opening for Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Responsibilities:
• Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.
• Maintaining and developing relationships with key client contacts
• Update our internal databases with information about technical issues and useful discussions with customers
• Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
• Good understanding of how to integrate and interpret project data to make informed decisions
• Have a proven track record in project set up, scheduling, planning and reporting
• Take responsibility for all relevant paperwork
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Proven work experience as a Service Coordinator
• Proficiency with MS Office Suite, particularly MS Excel
• Excellent communication skills and people skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Aptitude in problem-solving
0 - 2 Years
2 Openings
Not Disclosed
Ahmedabad 
Face-to-Face interview
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