Service Coordinator/Service Engineer

Tech-Long Packing Machinery India Pvt Ltd

We have a Job Opening for Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.

• Maintaining and developing relationships with key client contacts

• Update our internal databases with information about technical issues and useful discussions with customers

• Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures

• Good understanding of how to integrate and interpret project data to make informed decisions

• Have a proven track record in project set up, scheduling, planning and reporting

• Take responsibility for all relevant paperwork

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Proven work experience as a Service Coordinator

• Proficiency with MS Office Suite, particularly MS Excel

• Excellent communication skills and people skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• Solid organizational skills including attention to detail and multi-tasking skills

• Aptitude in problem-solving

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.E, Diploma, M.Tech

• Role

  Service Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office