Addresses and resolves Customer issues and complaints.
? Answering incoming calls as well as email messages.
? Report problems and unresolved issues to Service Head or Director.
? Provide outstanding customer service to improve customer satisfaction and relationship. Whatsapp latest Cv
? Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
? Alert customers on shipping in advance by Mail.
? Provide quotations in response to customers requests by Mail.
? Maintain database of customer sales order and invoicing records and Service complaints in CRM.
? Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.
? To get OT dimensions from the Hospital through e-mail before the OT Light Installation.
? To check with BMEs for the OT Availability for attending the Installation/Service complaints.
? Track the shipments and informing the customers about the same. (Gati/DTDC/Professional)
? Arrange Service Technicians to attend for the Installations and services.
? To Prepare Tour Expenses sheets for the Service Technician.
? Arranging Bus/Train Tickets to the Service Technicians/Sales Team.
? Tour Plans to be done for the Service Technicians
? Hotel Bookings for Exhibitions for Service Technicians.
? To prepare Installation Reports and Technical Checklist for the dispatches made.
? Arranging Transport for local deliveries.
? To analyze the service reports if warranty check /Invoice/Installation, If it is out of warranty get PO and arrange service.
? Follow-up with Customer for the sent Proforma invoice to get Released.