Service Coordinator

F Enterprises

Roles and Responsibilities:

Allocating and managing daily assignment of work orders and field service resources

Coordinating the onboarding and training of field service resources

Outbound calls to customers to obtain further information and/or to identify customer satisfaction

Delivering a high level of customer service through day-to-day interaction with the field team

Ensuring performance metrics are met

Requirements:

Experience in a scheduling/dispatching or a similar role is a MUST

Experience in a fast-paced/high volume, customer-centric working environment essential

Experience with MS Office

High accuracy, and attention to detail

Ability to learn and follow process flows

Effective time management and organizational skills

Outstanding customer and team engagement capabilities to communicate across all levels

Should be available to work 6 days a week.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Diploma, Any Bachelor Degree

• Role

  Service Coordinator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home