Service Coordinator

World Traders Manufacturing Co.

Desired Candidate Profile:

• Strong planning capabilities, organizational skills, leadership ability, and customer service skills.

• Effectively communicate in English and take a leadership role over the group for which they coordinate.

• Knowledge of import and export.

• Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.

• Ability to analyse trends or deviations from standards and implement creative and unique cross-functional solutions.

• Proficiency with applicable software applications in related field.

• Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements.

• Ability to implement and ensure compliance to company rules and business processes.

• Handles sensitive issues and exhibits exemplary customer service to internal and external customers.

• Ability to work in a team-oriented environment is critical & to give and receive constructive feedback and coaching, and respond appropriately.

• Calender management

Roles and Responsibilities:

• Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with Service Technicians for completing client visit.

• Serves as the initial point of contact for clients and forwards client problems to Service Technicians.

• Assists with logistics including travel for Service Technicians.

• Coordinates with Service Technicians for spare parts requirements of clients.

• Coordinate with client and manufacturers for spare parts and manage the entire process from enquiry of client to shipment and delivery to client.

• Maintain spare past inventory in house.

• Make and send service offers and PI for advance payment to clients.

• Coordinate with accounts department for payment follow ups as well as advance for Service Technicians for visits.

• Works under

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com, Higher Secondary, Professional Degree

• Role

  Service Coordinator

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Nariman Point, Churchgate Mumbai