Service Communication Manager Mumbai

Satvam Consulting Private Limited

4 - 10 Years
1 Openings
4.0 - 7.0 Lac/Yr
Face-to-Face interview
Thane

Key Skills

Customer Service Manager CRM Executive Communication Manager

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Job Description

Company: Leading insurance company in India

Job profile:

• End-to-end Operationalization of service communication

• Design Service communication framework

• Implement customer-centric messaging that simplifies technical jargon and makes complex information easily understandable.

• Design CRM communication to customers for all channels

• Design communication to promote self-service modes, intent to increase self-service utilization

• Identify and execute initiatives to improve self-servicing options for customers to reduce queries

• Develop/Review scripts for Contact Centers for all LoB’s in order to expedite query closure and improve customer satisfaction

• Co-ordination with internal and external teams, Raising JIRA for all APDM / query / complaint received

Technical skills: Service communication, digital marketing, public relations, marketing, advertising

Soft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking

Educational Qualification: Any graduate

Experience: 4-6 years’ experience is required

Experience
4 - 10 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Service Communication Manager
Industry Type
Insurance / Claims
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Satvam Consulting Private Limited

Established in 2004, SATVAM Consulting Private Limited is well-known company for services in training, placement and consultancy area. Reputed companies from different sectors have attended our open-house training programs. We have conducted hundreds of training programs so far on variety of subjects. More than 2000 different companies have participated in our programs at different locations. We believe that Knowledge is Power. Participants of our program have learnt practical approach to day to day issues which have helped the companies to achieve higher growth.