Service Communication Manager Mumbai

Satvam Consulting Private Limited

Company: Leading insurance company in India

Job profile:

End-to-end Operationalization of service communication

Design Service communication framework

Implement customer-centric messaging that simplifies technical jargon and makes complex information easily understandable.

Design CRM communication to customers for all channels

Design communication to promote self-service modes, intent to increase self-service utilization

Identify and execute initiatives to improve self-servicing options for customers to reduce queries

Develop/Review scripts for Contact Centers for all LoBs in order to expedite query closure and improve customer satisfaction

Co-ordination with internal and external teams, Raising JIRA for all APDM / query / complaint received

Technical skills: Service communication, digital marketing, public relations, marketing, advertising

Soft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking

Educational Qualification: Any graduate

Experience: 4-6 years experience is required

• Experience4 - 10 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleService Communication Manager
• Industry TypeInsurance / Claims
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office