Service Assurance Officer / Customer Care Services

Immortal Solution

Job Role

- To Attend the inbound calls of customers in Credit Cards and process the queries & requests to

customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and

service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of

customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to

the team as guidelines for improving performance

Job Description

- Graduate

- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of

call center industry an advantage

- Excellent communication skills Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do

attitude & works with integrity

- Team Player, collaborative Self-motivated person including the ability to act as a role model within

the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Type

Full-Time

Available Positions

50

Functional Area

Customer Service

Industry

Banking

Qualification

Any

Assignment Duration

Full Time

Capacity Required

Full Project

Work Location

On-Site

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays, Flexible to get scattered 8 Week Offs in a month with 9hours shift,

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Service Assurance Officer

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office