Service Advisor

Fair Deal Automobiles

1 - 5 Years
1 Openings
1.0-1.5 Lac/Yr
Palwal
Face-to-Face interview

Key Skills

Customer Service Service Executive Service Technician

Apply

Job Description

Full Job Description

Service Advisor responsibilities include:

Greeting customers and directing them to available mechanics

Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Job brief

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up

Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car

Manage and oversee the dealership’s workflow and schedule

Call customers to advise them about service changes or car pick-up times

Maintain positive customer relationships to ensure repeat business

Requirements and skills

Proven work experience as a Service Advisor or similar role

A strong understanding of automotive technology and the automotive industry

Proficiency with industry-specific software

Excellent customer service, interpersonal and communication expertise

Strong organizational, decision-making and problem-solving skills

Relevant training and/or certifications as a Service Advisor