Service Advisor

AK Motors

3 - 8 Years
1 Openings
1.3-2.0 Lac/Yr
Baner Pune
Face-to-Face interview

Key Skills

Technician Automobile Service Workshop Management Warranty Administration Advisory Services Service Advisor

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Job Description

Duties And Responsibilities

* Attending customers, opening job card on Tablet as per discussion with customers.

* Vehicle tracking providing timely updates to the customers

* Vehicle Delivery with clear precise invoice along with a detailed explanation.

* Job Card closing preparing invoice

* Briefing Customers on the New Service Experience

* Explaining services after delivery app facilities on call.

* Technical coordination with regards to repairs along with customer coordination explaining him the technicalities prior to service.

* Ensure vehicle cleanliness protection through the application of protective covers like fender cover, seat cover etc.

* Provide a Road Test along with the customer during receiving and delivery

* Provide clear cost estimate and update customer if any changes.

* Collecting payments depositing it to the cashier

* Taking Instant Feedback from the customer at the time of delivery.

* Escorting customer to the vehicle.

* Post Service follow up with the customers on the 3rd Day

* Take all necessary actions to resolve customer complaints within 48 hours Skills SKILLS

* Superior Written and Verbal Communication Skills.

* Efficient Product Knowledge.

* Should be very patient and should possess good listening and understanding skills.

* Documentation Skills, Good Listening Skills, Resolving Conflict, Analyzing information Multi - tasking.

* Self - motivated and flexible to work with negligible supervision.

Job Types: Full-time, Walk-In

Salary: 10, - 15, per month

COVID-19 considerations:

All Social Guidelines in Place