Service Advisor

Amar Cars Pvt.Ltd.

Key Business Parameters

•receiving Customers, Opening Job Card On Ipad as per Discussion with Customers.

•vehicle Tracking & Timely Update to Customers

•vehicle Delivery with Clear & Precise Invoice and Detailed Explanation.

•job Card Closing & Preparing Invoice

operational Performance

•service Introduction Call-explanation of Service Facility & App After Vehicle Delivery

•welcome Call-7 Days After Vehicle Sales

•service Reminder Email-7 Days After New Vehicle Sales -30 Days Before 2nd/3rd/periodic Service Due

•service Reminder Call -15 Days Before Service Due

•demanded Repair Capturing & Explanation to the Customer Prior to Service

•ensure Vehicle Cleanliness & Protection Through Application of Protective Covers like Fender Cover, Seat Cover Etc.

•road Test Along with the Customer During Receiving and Delivery

•provide Clear Cost Estimate and Update Customer About Any Changes.

•collecting Payment & Deposit to Cashier

•taking Instant Feedback from the Customer At the Time of Delivery.

•accompany Customer to the Vehicle.

•post Service Follow Up with the Customers 3rd Day

•take all Necessary Actions to Resolve Customer Complaints Within 48 Hours.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.E, Diploma, Advanced/Higher Diploma

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office