Service Advisor

Amar Cars Pvt.Ltd.

Key Business Parameters

receiving Customers, Opening Job Card On Ipad as per Discussion with Customers.

vehicle Tracking & Timely Update to Customers

vehicle Delivery with Clear & Precise Invoice and Detailed Explanation.

job Card Closing & Preparing Invoice

operational Performance

service Introduction Call-explanation of Service Facility & App After Vehicle Delivery

welcome Call-7 Days After Vehicle Sales

service Reminder Email-7 Days After New Vehicle Sales -30 Days Before 2nd/3rd/periodic Service Due

service Reminder Call -15 Days Before Service Due

demanded Repair Capturing & Explanation to the Customer Prior to Service

ensure Vehicle Cleanliness & Protection Through Application of Protective Covers like Fender Cover, Seat Cover Etc.

road Test Along with the Customer During Receiving and Delivery

provide Clear Cost Estimate and Update Customer About Any Changes.

collecting Payment & Deposit to Cashier

taking Instant Feedback from the Customer At the Time of Delivery.

accompany Customer to the Vehicle.

post Service Follow Up with the Customers 3rd Day

take all Necessary Actions to Resolve Customer Complaints Within 48 Hours.

• Experience0 - 2 Years
• No. of Openings2
• EducationDiploma, Advanced/Higher Diploma, B.E
• RoleService Advisor
• Industry TypeAutomobile / Auto Ancillaries
• GenderMale
• Job CountryIndia
• Job TypeWork from Office