Service Advisor (BMW)

BMW - Munich Motors

1 - 3 Years
3 Openings
2.3-3.3 Lac/Yr
Raipur Chhattisgarh
Posted 25 days ago
Face-to-Face interview

Key Skills

Generate Quotes Addressing Customer Inquiries Resolving Concerns Appointment Scheduling Ensuring Customer Satisfaction Handle Invoices Ensure All Paperwork Is Completed Optimizing Time Slots and Resources

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Job Description

ob Description:

As a Service Advisor at BMW Munich Motors, you will be the first point of contact for customers seeking service and repairs. You will manage the customer’s journey from initial inquiry to the completion of service work, ensuring a seamless and efficient experience. Your role is critical in maintaining customer satisfaction, promoting BMW products, and supporting our technicians in delivering high-quality service.

Key Responsibilities:

Appointment Scheduling: Efficiently schedule customer appointments for vehicle servicing and repairs, optimizing time slots and resources.

Repair Order & Documentation: Accurately process repair orders, generate quotes, and handle invoices. Ensure all paperwork is completed in a timely manner.

Customer Service: Provide exceptional service both over the phone and face-to-face, addressing customer inquiries, resolving concerns, and ensuring customer satisfaction.

Issue Assessment & Communication: Clearly document customer issues, logging details for review by technicians, ensuring effective communication for diagnosis and repair.

Approval Management: Obtain customer approval for any recommended work before proceeding, ensuring transparency and trust.

Product Promotion: Actively promote BMW vehicle parts, accessories, and services, contributing to sales growth and enhancing customer experience.

Internal Coordination: Collaborate with internal teams, including technicians and service managers, to ensure work is completed on time and meets customer expectations.

Cost & Time Estimation: Provide customers with accurate estimates for service costs and repair times, keeping them updated throughout the process.

Experience
1 - 3 Years
No. of Openings
3
Education
B.E
Role
Service Advisor
Industry Type
Automobile / Auto Ancillaries
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
HR@BMW-MUNICHMOTORS.IN

About BMW - Munich Motors

BMW Munich Motors has been associated with BMW India since 2011. BMW Munich Motors is the largest BMW automobile dealership in the Chhattisgarh and Vidarbha region and is spread over 38,000 sq. ft. with a 7 car display. BMW Munich Motors Dealer Principal is Mr. Prashant Mandhan who has a vast experience in the automobile industry, with zeal and enthusiasm for automotive technology and goodwill in the car dealership business. His vision is to take BMW Munich Motors to the pinnacle of success, through service excellence, leading by example, integrity, innovation and commitment. The BMW Munich Motors showroom is designed on the signature BMW layout of the Urban Street Display concept while the workshop design is based on the idea of RATC - Reception at the Car. RATC also features a service lounge and consultation desk which is located inside the sales area.