1. *Customer Interaction*: The first point of contact for customers who need vehicle maintenance or repairs. listen to customers' concerns, assess their vehicle's issues, and provide recommendations for services based on their knowledge and the vehicle manufacturer's guidelines.
2. *Service Recommendations*: Advise customers on necessary repairs, maintenance services, and parts replacements based on the vehicle's condition and manufacturer recommendations. They explain the benefits of these services and their impact on vehicle performance and longevity.
3. *Cost Estimation*: Prepare cost estimates for services and repairs, ensuring transparency in pricing and helping customers understand the expenses involved. discuss warranty coverage and additional options like rental vehicles or shuttle services.
4. *Scheduling and Coordination*: Schedule appointments for service and repairs, coordinating with the service technicians to ensure efficient workflow and timely completion of work. update customers on the status of their vehicles and notify them of any delays or additional repairs identified during service.
5. *Technical Knowledge*: While not typically performing repairs themselves, service advisors need a good understanding of automotive systems, parts, and service procedures. This knowledge helps them effectively communicate with both customers and technicians.
6. *Customer Service*: Providing excellent customer service is paramount. Service advisors must be friendly, patient, and able to handle potentially stressful situations, such as dealing with upset customers or unexpected repair costs.
7. *Documentation and Administration*: Maintain accurate records of services performed, customer interactions, and vehicle history. This documentation is crucial for warranty claims, future service recommendations, and maintaining customer satisfaction.
8. *Sales and Upselling*: Service advisors may also have sales targets for additional services or products like e
2 - 4 Years
2 Openings
Not Disclosed
Face-to-Face interview
Similar Jobs
