Senior Vice President

URHRO Consultancy Pvt.Ltd.

Reporting to the EVP & Global Chief Delivery Officer The SVP - Operations will play a critical role in managing scaling process by contributing to and taking ownership of the performance of the Business Unit in its growth, margin improvements, client, and employee satisfaction. This position would deeply be involved in shaping the strategy and operations for the respective Business Unit. Key Roles and Responsibilities: The role would be very hands on as the company accelerates its growth. Create and drive excellence in governance across the business unit and quality of reporting and escalation management. Develop/enhance the client cadence calls and ultimately be responsible/accountable for high NPS/Client Satisfaction scores. Drive enhanced Gross Margin and associated governance for the business unit Drive growth for the Business Unit. Sustain and drive growth from existing & new clients P&L responsibility for the respective BU. Formulate business strategies, address operational issues, resolve performance bottlenecks, and achieve revenue and profitability objectives both for growth and stressed revenue scenarios. Support Sales in sourcing new business from clients. Engage with diverse stakeholders, internal as well as external including Senior Leadership, Customers and Partners. Continually monitor the relevant external environment (., market conditions, competitive environment, pricing, regulatory landscape) and drive appropriate improvements for the business. Drive automation projects for the current processes and look for continual value-added services for the client. Drive alignment on priorities across key business functions, including sales, operations, marketing, and strategy. Responsible for ensuring regulatory/client/contractual compliance and securing satisfactory client/regulatory audit rating. Education Qualifications, Experience and skill set required: Bachelors degree is mandatory. MBA from a premier institute preferred. Minimum 15-20 years of ex

• Experience

  10 - 20 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Vice President

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office