Senior Technical Support Engineer

Wenger and Watson

What you’ll be doing…

The Senior Technical Support Engineer works primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post‐sales installation, configuration and set up tasks, or customers of Tableau’s Desktop products, proactively assisting them with post‐sales installation, data connectivity, performance and analysis of data. Responsibilities include taking a proactive leadership role working with the Support team to triage and resolve highly complex, technical, and application‐related issues which impact product performance in customer‐specific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Senior Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)

AMER hours (Eastern Standard Time - PM/ PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time

APAC hours - AM IST onwards

Work hours can change depending on Business requirements

Some of the things you’ll be doing include …

Effectively communicate with customers via email, phone and other electronic methods to ensure client’s effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate wit

• Experience

  4 - 6 Years

• No. of Openings

  10

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office