Senior Engineer- Backup & Storage

NMS Consultant

Monitor and ensure high availability of customer’s IT infrastructure

Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues

Troubleshoot and take ownership of incident until resolved

Complete service requests and execute changes assigned

Escalate issues/incidents to next level and follow-up until closure

Ensuring that the SLAs are met for all incident, problem, request, and change

Participate in root cause investigation

Perform routine patching activities and ensure that all the systems are up to date

Ensure that configuration backup of all the system is up to date

Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement

Generate the various reports required for operations management

Keep tickets up-to-date as per response SLA in ITSM tool

Contribute knowledge articles and update them in a timely manner when required

Work Experience:

Dell EMC / Rubrik /Commvault / Veeam / certification

MCSE /VCP and ITIL certification will be added advantage

4-6 years of experience in Level one technical support.

Good experience on SAN, NAS, SAN switch, storage device and backup management

Experience in windows servers, VMware/Hyper-V environment

Good hands-on experience on installation and configuration of servers/VMs

Knowledge and experience on Cloud will be added advantage

Should have knowledge of ITIL processes.

Experience working in ITIL tools like ServiceNow etc.

Knowledge of client/server and virtual technologies

Knowledge of monitoring tools and reporting.

Experience working with some or all technologies below:

Enterprise Backup (Avamar/ Rubrik /Commvault / Veeam)

Enterprise Storage (Dell EMC, HPE, Synology, Huawei)

Data Domain

HCI ( VxRail, HyperFlex, Nutanix)

• Experience

  5 - 11 Years

• No. of Openings

  4

• Education

  B.C.A, B.E, B.Sc

• Role

  Backup & Storage Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office