Monitor and ensure high availability of customer’s IT infrastructure
Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
Troubleshoot and take ownership of incident until resolved
Complete service requests and execute changes assigned
Escalate issues/incidents to next level and follow-up until closure
Ensuring that the SLAs are met for all incident, problem, request, and change
Participate in root cause investigation
Perform routine patching activities and ensure that all the systems are up to date
Ensure that configuration backup of all the system is up to date
Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
Generate the various reports required for operations management
Keep tickets up-to-date as per response SLA in ITSM tool
Contribute knowledge articles and update them in a timely manner when required
Work Experience:
Dell EMC / Rubrik /Commvault / Veeam / certification
MCSE /VCP and ITIL certification will be added advantage
4-6 years of experience in Level one technical support.
Good experience on SAN, NAS, SAN switch, storage device and backup management
Experience in windows servers, VMware/Hyper-V environment
Good hands-on experience on installation and configuration of servers/VMs
Knowledge and experience on Cloud will be added advantage
Should have knowledge of ITIL processes.
Experience working in ITIL tools like ServiceNow etc.
Knowledge of client/server and virtual technologies
Knowledge of monitoring tools and reporting.
Experience working with some or all technologies below:
Enterprise Backup (Avamar/ Rubrik /Commvault / Veeam)
Enterprise Storage (Dell EMC, HPE, Synology, Huawei)
Data Domain
HCI ( VxRail, HyperFlex, Nutanix)
5 - 11 Years
4 Openings
8.0-27.5 Lac/Yr
Face-to-Face interview
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