Senior Customer Service Executive (night Shift)

Job Description

Job description

Essential Duties and Major Responsibilities:

Books warranty repair orders and submits claims of manufacturer warranty.

Maintains receivables schedules; processes service contract claims submissions and ensures appropriate follow-up.

Works closely and effectively with teams of technicians, service writers, and supervisors.

Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.

Communicates with Service Advisors to define the scope of a warranty claim.

Processes all warranty paperwork to ensure proper documentation and to verify criteria.

Reconciles all warranty receivables and works with the accounting department to obtain payments; keeps track of all services and customer records as required by the warrantor.

Stays abreast of all factory recall announcements and procedures and establishes and builds positive relationships with the manufacturers designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.

Reviews every warranty repair order is written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.

Determines the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.

Ensures that all deductibles are appropriately documented, so they are collected from the customer at the time of repair completion/delivery.

Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.

Maintains a record of all claims submitted, returned/rejected, and paid and their current status.

Establishes and maintains a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.

Provides a weekly report to the Service Manager regarding claims status.

Reports to management any situation or condition.
  • Experience

    1 - 3 Years

  • No. of Openings

    1

  • Education

    Higher Secondary

  • Role

    Senior Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Senior Customer Service Executive

Yes Tech Solutions Inc.

  • Location Gariahat Kolkata
  • Experience 2 - 8 yrs
  • Salary 4.5 Lac/Yr
Customer Service ExecutiveCustomer Care ExecutiveTeam Leader Customer ServiceInbound Customer ServiceMarketing Executive Customer ServiceCustomer ServiceCustomer Service ManagerCustomer Service RepresentativeCustomer Service SupervisorWalk in

Customer Service Executive

Yes Tech Solutions Inc.

  • Experience 1 - 7 yrs
  • Salary 4.0 Lac/Yr
Customer Service ExecutiveTeam Leader Customer ServiceCustomer Care ExecutiveWalk in

Senior Customer Care Executive,Customer Care Executive,Customer Support

Smart Call Centre Pvt Ltd

  • Location Kolkata
  • Experience 0 - 5 yrs
  • Salary 2.3 Lac/Yr
Fluent EnglishExcellent Communication SkillsCustomer Care

Senior Customer Service Executive

Skillmarks Management Pvt Ltd

  • Experience 0 - 1 yrs
  • Salary 2.8 Lac/Yr
Basic Computer KnowledgeCustomer Service Executive

Team Leader Customer Service

Abbybaby Ecommerce Private Limited

  • Location Rabindra Sarovar Kolkata
  • Experience 2 - 4 yrs
  • Salary 2.5 Lac/Yr
Service DeskCustomer SupportTeam LeadingCustomer Management

Senior Customer Service Executive

Shomuk consultancy services

  • Experience 1 - 3 yrs
  • Salary 3.0 Lac/Yr
Microsoft OfficeCommunication SkillsCustomer CareCustomer SupportCustomer Service Executive

Senior Customer Service Executive

Fly Nation

  • Location Kolkata
  • Experience 0 - 1 yrs
  • Salary 4.5 Lac/Yr
Customer RetentionCustomer SupportBranch OperationsWalk in

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it