Senior Customer Executive

Duroflex

1 - 3 Years
1 Openings
Not Disclosed
Bengaluru
Face-to-Face interview

Key Skills

Customer Relationship Executive Liaising Escalation Manager Interpersonal Skills Complaint Handling

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Job Description

About Us

Duroflex is a leading Sleep Solutions company with over 5 decades of experience and 3000 retail locations in India and around the world. Duroflex produces and sells a high-end line of mattresses, pillows, and bed linens through its dealer and distributor networks, as well as online. Duroflex has established a solid supply chain over the years and is now looking to expand its eCommerce operations and implement superior and cost-effective technologies.

Join our dynamic team at Duroflex in Bangalore!

Are you passionate about driving results in the world of Customer Relations?

We're on the lookout for energetic and driven individuals to fill Senior Executive roles in our CRM division!

Role: Senior Executive

Location: Bangalore, Corporate Office

Experience: 1-3 years

Notice Period: Immediate joiners preferred

Key Responsibilities:

Can Identify New opportunity

Liaising with customers

Processing Orders on time

Dealing with adjustments

Second Level to handle complaints

Resolution of customer's queries/complaints

Interdepartmental Coordination and with Sites as well.

Attending customers complaints and Queries.

Handling face to face meeting with customers(If Needed)

Customer Retention and Betterment (Must)

Lead a customer relation team

Minimum Requirement

Graduate

Good Communication Skills

Composing Mails, Handling and Revert (Good writing skill)

Soft Spoken

If you're ready to take your career to the next level and make a real impact in this space, we want to hear from you!

Send your resume to

Regards,

Duroflex People Function Team