Security Support -Device Management

Virupaa Essentials

DUTIES AND RESPONSIBILITIES

As part of the Support team, you will be both working with customers to resolve technical

issues using a variety of internal resources and providing data analysis to understand and

troubleshoot systems.    

Provide hardware and firmware deployment support for ExtraHop appliances,

including issues with data feeds from network infrastructure, virtual switches, and packet

forwarders

Document incident cases, feature requests, and customer questions

Escalate technical cases to the appropriate technical resource

Act as the single point of contact for customer questions and concerns

Provide professional, concise communication with customers

Act as a team player to augment the Remote Data Analysis team duties including

preparation of analysis reports

 Required Qualifications and Experience:

Were looking for a Support Engineer who can help us grow to the next level as a company.

As a starting point for this hands-on position, youll need the following background:

Four-year degree or equivalent in a related discipline such as information

technology, computer science, business, or engineering

At least two years of experience in IS or IT

Experience with Unix/Linux based operating systems

Working knowledge of networking and virtual systems

Working knowledge of the OSI Model

Excellent customer service, organizational, and documentation skills

Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast

Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP.

TO apply send your Cv

• Experience

  3 - 8 Years

• No. of Openings

  6

• Education

  B.E, M.C.A, M.Sc, M.Tech, Company Secretary

• Role

  Security Support Management

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office