SAP CS+CRM

3A HR Consulting

7 - 10 Years
2 Openings
30.0-50.0 Lac/Yr
United Arab Emirates
Face-to-Face interview

Key Skills

ISU -Customer Service SAP ECC 7.0 Project Systems (PS) Finance (FI/FICA) Logistics (SD/MM/PP) Configuration Management TRFC/QRFC Handling SYCLO and MRS CRM WEB-UI S/4 HANA Customer Management SAP CRM Integration CRM Sales and Service Implementation C Walk in

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Job Description

SAP ISU CS/CRM (Customer Service) Functionalities

▪ Well versed in ISU -Customer Service Base customizing and configuration

▪ Must have strong experience in SAP ECC Customer Service (CS) integration with

rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),

Controlling (CO), Logistics (SD/MM/PP)

▪ Hands on configuration Knowledge in following areas:

• Interaction Center

• Move-in,

• Move-out,

• Service notification,

• Service work order,

• Disconnection/Reconnection, etc…

▪ Expertise Queues (TRFC/QRFC) handling and trouble shooting

▪ Experienced in SAP IS-U Business Master Data /Technical Master data configuration

▪ Should have hands on experience, architectural knowledge on SAP ISU-CS module

with specific focus on interaction with third party systems SYCLO and MRS

▪ Well versed in Functional workflow designed

▪ Knowledge in web service integration with SAP & in Mobile Application like Fiori etc.…

▪ S/4 HANA Customer Management implementation will be an added advantage.

▪ Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service

process

▪ Hand on knowledge in CRM middleware configuration and trouble shooting

▪ Should have hands on experience, architectural knowledge on SAP CRM module with

specific focus on interaction with third party systems IVR and CTI

▪ Experienced in CRM Collection management WEBUI integration

▪ IC web Client and SAP CRM Integration

▪ Well versed in base customizing and WEBUI configuration

▪ Module Expertise in CRM Sales and Service

▪ Strong change management, business process mapping and re-engineering

experience required

▪ Candidate must have good Interpersonal skills, analytical skills, Problem solving

skills and technical documentation skills.

▪ One full life cycle implementation of SAP ISU CS/CRM is an additional plus.

▪ Independently be able to work on project requirements in his/her specific work

streams with quality deliverables

Experience
7 - 10 Years
No. of Openings
2
Education
Any Bachelor Degree, Professional Degree
Role
SAP CS+CRM
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Type of Job
Full Time
Work Location Type
Work from Office

About 3A HR Consulting

3A HR Consulting is founded by Mr. Arun Narahari (Owner) in the year 2016. He comes with 31+ years of Corporate experience in HR and HRMS. He is also a Visiting Faculty teaching HR and Training subjects, Oracle HRMS as well as on Project Management Fundamentals. Our motive is to provide the right HR services for your Organization - be it in the area of Recruitment, Training (in Technical and Non-Technical areas), Soft Skills, HR Analytics, ERP solutions (across Higher Education sector and Oracle Applications) as well as in Business Analysis and Project Management. Apart from offering HR solutions to the organizations, we strive to provide expert Career guidance and counselling to the fresher and working professionals as well as conduct Campus drive at HiEd Institutions.

Arun is a Certified Trainer and has provided training to Corporate, at Campuses and has been invited as a Speaker on few of the Forums and Training Groups.