SAP CS+CRM

3A HR Consulting

SAP ISU CS/CRM (Customer Service) Functionalities

▪ Well versed in ISU -Customer Service Base customizing and configuration

▪ Must have strong experience in SAP ECC Customer Service (CS) integration with

rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),

Controlling (CO), Logistics (SD/MM/PP)

▪ Hands on configuration Knowledge in following areas:

• Interaction Center

• Move-in,

• Move-out,

• Service notification,

• Service work order,

• Disconnection/Reconnection, etc…

▪ Expertise Queues (TRFC/QRFC) handling and trouble shooting

▪ Experienced in SAP IS-U Business Master Data /Technical Master data configuration

▪ Should have hands on experience, architectural knowledge on SAP ISU-CS module

with specific focus on interaction with third party systems SYCLO and MRS

▪ Well versed in Functional workflow designed

▪ Knowledge in web service integration with SAP & in Mobile Application like Fiori etc.…

▪ S/4 HANA Customer Management implementation will be an added advantage.

▪ Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service

process

▪ Hand on knowledge in CRM middleware configuration and trouble shooting

▪ Should have hands on experience, architectural knowledge on SAP CRM module with

specific focus on interaction with third party systems IVR and CTI

▪ Experienced in CRM Collection management WEBUI integration

▪ IC web Client and SAP CRM Integration

▪ Well versed in base customizing and WEBUI configuration

▪ Module Expertise in CRM Sales and Service

▪ Strong change management, business process mapping and re-engineering

experience required

▪ Candidate must have good Interpersonal skills, analytical skills, Problem solving

skills and technical documentation skills.

▪ One full life cycle implementation of SAP ISU CS/CRM is an additional plus.

▪ Independently be able to work on project requirements in his/her specific work

streams with quality deliverables

• Experience

  7 - 10 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree, Professional Degree

• Role

  SAP CS+CRM

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office