About The Role:
• The Salesforce Developers will work within the pre-deploy design and configuration function of the RCI Salesforce Systems business team.
• The Salesforce Developer maintain a blend of responsibilities that span the spectrum of Administration, Sales Cloud, Service cloud, Marketing Cloud configuration, Communities and development. Responsibilities include (but are not limited to)
Job Description:
• Participating in strategic and tactical planning discussions to continuously improve platform
• Participating in integration designs and developments
• Configuring and maintaining the functional objects of Sales, Marketing & Service Cloud
• Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate
• Creating and maintaining reports and dashboards
• Customizing Object fields, page layouts, record types, searching, list views, etc., (which may include, where appropriate, using Lightning, Visualforce and/or Apex)
• Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
• Creating and maintaining system interface diagrams, functional designs, and technical specifications
• Proactively identifying production risks and creating actionable mitigation plans
• Participating in the Agile development process where applicable/appropriate