Primary Responsibilities:
Analyze potential Salesforce enhancements and requests to determine the most optimal way to develop and build a best-in-class solution against the stipulated timelines
Bridge the technology and business worlds by breaking down complex problems to technical requirements to drive prioritized feature implementation
Assist in determining the best technical implementation methods, track Salesforce Sales and Service cloud development, create Report, Dashboard.
Develop Integration, Data load needed for Salesforce implementation.
Apply, promote agile process.
Experience using code source control tools such as Git or Bitbucket
Experience using project management tools such as JIRA, confluence
Qualifications
Bachelors degree in Computer Science or equivalent
7 years of experience in technical development of CRM/Salesforce
Experience in customizing the Salesforce Sales Cloud and Service Cloud platform on a continuing basis.
Implementation experience of Omni channels for customer service.
Strong understanding of Salesforce architecture.
Experience in custom development using Visualforce Apex code, Trigger, Lightning flow, lightning components, Salesforce designer, community builder designer etc.
Strong proficiency in HTML, XML, JavaScript, SQL, CSS, Java and REST-based web services.
Experience in debugging issues, performance improvement etc.
Salesforce certifications preferred.
Handle inbound User requests, errors, and process questions
Proficient with No-code components (Process Builder, Flow, Workflow Rules)
Good understanding and implementation experience with order and billing system.
Create and maintain fields, objects, formulas, workflows, views, reports, dashboards, validations, assignment rules, and templates
Proactively seek out and identify needed system changes, updates, inefficiencies and/or inaccuracies that impact the efficiency and reliability of the system
Ability to independently