Extensive configuration/administration of customer Salesforce environments(currently work from home)
Provide expert analysis of customer technical and business requirements crafting the best possible solutions.
Build, test and make changes.
Duties and responsibilities:
Provide a consultative approach to all solutions ensuring the customer gets the best available solution. Analyse and challenge Business Process with best practice to drive a better solution.
Challenge technical requirements with experience and best practice to deliver the best solution.
Find solutions to customer requirements through detailed knowledge and system and extensibility capabilities.
Work with the project manager/CX Architect to deliver the very best designs and solutions.
Deliver a world class customer experience through effective relationships with internal and external customers.
Ensure that customer solutions are effectively delivered.
Adhere to BPI OnDemand commercial governance in all project activities.
Qualifications and Experience:
A minimum of 2 years Consultancy/Administration Salesforce experience, preferably in a b2b market
Experience of handling more complex projects with multi contacts within an organisation.
General familiarity with CRM & Marketing software, in one of more of the following areas:
Sales Cloud
Service Cloud/Field Service
Experience Cloud/Communities
Marketing Cloud/Pardot
CPQ Cloud
Skills required:
Capacity to manage high stress situations.
Attention to detail.
Good written and spoken English
Ability to multi-task and manage various project elements simultaneously.
Great communication skills.
KPIs:
Deliver Projects on time.
Attendance of internal and external training.
Customer satisfaction
2 - 6 Years
2 Openings
3.0-7.0 Lac/Yr
Kochi/Cochin 
Face-to-Face interview
Similar Jobs
Higher Boosting
Resume Highlighter
Verified Stamp
Resume Exposure
