Salesforce BA

Pletra Technologies Ind Pvt Ltd

We have to open for SFDC BA Service Cloud with the below requirements:-

7+years of experience in a Business Systems Analyst Salesforce service cloud.

Key Skills:

Salesforce

Service cloud (Case management, SLA management, Email to case, Customer management)

SaaS/GTM (Go To Market)

Product Owner

Functional knowledge of Service cloud on salesforce domain.

Experience of working with salesforce as BSA.

Experience with relational databases such as SQL and experience in writing data queries and modeling business scenarios.

Experience working with tools such as JIRA, Confluence.

Techno functional knowledge of salesforce

Good experience on salesforce data model and salesforce configuration.

Good understanding/ knowledge of Integration flow with legacy systems.

Education - Any graduate

Strong written and verbal communication skills including technical writing skills.

PREFERRED

BA - SFDC experience, Software as service , Go to market

Excellent presenter and is comfortable presenting to all levels of the organization

Self-motivated individual who can lead changes to the implementation

Ability to think strategically and handle multiple projects simultaneously

Proven track record delivering complex software solutions

• Experience7 - 13 Years
• No. of Openings1
• EducationB.E, M.C.A, M.Tech
• RoleSalesforce Developer
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office