Roles and Responsibilities
1. Communicating with teams, Managers & relevant stakeholders to identify training needs
2. Design content & develop training programs (in-house/outsourced) for existing employees (All levels)
3. Induction & welcome training for new joiners
4. Train New Joiners
5. Conduct sales & servicing training for Tele/Field teams
6. Coordinate with SMEs, Admin, HR, and business stakeholders for smooth functioning of training
7. Facilitate sessions on products, processes and skills
8. Design & share a monthly training calendar
9. Track and report completion of training sessions
10. Publish monthly/quarterly training reports
11. Deliver training updates to the business
12. Revise and update the content when required
13. Assess instructional quality/impact and determine the impact of training on employee skills
14. Gather & report feedback from trainers & trainees
15. Host train the trainer for SMEs
16. Travel to branches (if applicable) and conduct training programs
17. Research & recommend new training methods (eLearning/gamification)
Desired Candidate Profile
1. Effective verbal, written communication and presentation skills
2. language: professional in English, Hindi
3. Competency in MS Office especially Excel & PPT
4. Should be a team player, proactive, go-getter and energetic
5. Experience with eLearning platforms
6. Should have good program management skills
Analytics-driven thought process
Experience
1 - 3 Years
No. of Openings
5
Education
B.A, B.B.A, B.C.A, B.Com, BDS, B.Sc, Any Bachelor Degree
Role
Sales Trainer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office