Sales Team Leader

ABC Services

Position : Unit Lead

Department : Digital Center

No of Reportees : 15+ Digital Relationship Managers

Broad Scope of Job Responsibilities are:

Ensure each team member contributes to achieve the overall target.

Take one to one sessions with execs below performance curve & try enhancing their performance.

Coordinate with locations for feedback & closure of TPP business.

Monitor reports everyday to monitor number of inbound, outbound calls and talk time of RMs to ensure quality.

Regular feedback to team members for improvement.

Regular team briefings on new product / process update.

Handle escalation & complaints.

Maintain attendance & conduct as per policy.

Product & NCFM trainings for new recruits.

Train new members of the team on various products.

Daily MIS Report ,RM performance& quality Mis tracking.

Individual performance tracking.

Tracking of Tpp closures.

• Experience4 - 10 Years
• No. of Openings5
• EducationAny Bachelor Degree
• RoleSales Team Leader
• Industry TypeBanking / Financial Services / Stock Broking
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office