Sales Team Leader

Kochartech

Key Role: Manage team within the call center environment.

Grade/ Designation- TL

Roles & responsibilities

• Develop objectives for the call center’s day-to-day activities.

• Should be well versed with AHT, shrinkage, attrition, KPI’s & KRA’s terminology.

• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

• Hire, coach and provide training to personnel to maintain high customer service standards.

• Monitor and improve efficiency, telephone handling and other procedures.

• Evaluate performance with key metrics.

• Prepare reports for different departments or upper management.

• Prepare and be part of monthly and quarterly business reviews.

Key skills & competencies:

• Proven experience as a call center TL or similar position.

• Experience in customer service is required.

• Knowledge of performance evaluation and customer service metrics.

• Proficient in MS Office and call center equipment/software programs.

• Outstanding communication and interpersonal skills.

• Excellent organizational and leadership skills with problem-solving ability.

• Positive and patient.

• Graduate or equivalent with 15 years of education.

Industry preferred: BPO/BPM/ITES

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Sales Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office