Key Responsibilities:
· The role is responsible for sales support and customer care in the region.
· monitoring all documentation,
· Agreements and registrations as well as monitoring/ follow-up for payments and collections in the region.
Other duties include coordination with the corporate marketing team for requirements of marketing collaterals for the projects .
Timely customer query resolution
Monitor Sales receivables collections and active follow-ups
Completeness and comprehensiveness of data and documentation
Productivity of Back Office/ customer care team
Timely despatch of documents
Strategic :
Implementing customer delight for existing customers.
Operational:
To monitor & meet the defined SLAs ensure maximum productivity
To ensure overall efficient resource management, drive cost reduction and achievement of sales revenue
Support to Sales & Marketing :
To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) to maximize sales conversions.
To support the sales team in selling forms to prospective customers for projects in the region
To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues if any to the Sales support and to Sales Heads
To analyse feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
To coordinate with all projects and corporate marketing team for requirement of marketing collaterals
Customer Service
To address and manage customer queries
To ensure complete and comprehensive documentation of all customer related records
To ensure data entry and detailed filing of all documents received
To ensure prompt dispatch of receipts for customer payments/ documents received
To coordinate with legal on customer documentation related issues.
1 - 7 Years
3 Openings
1.5-4.0 Lac/Yr
Face-to-Face interview
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