Sales Coordinator || Freshers & Experienced

Cistron Systems private Limited

0 - 3 Years
2 Openings
1.3 - 3.8 Lac/Yr
Posted 11 days ago
Face-to-Face interview
Chennai

Key Skills

Call Maintenance Report Managing Sales Management Sales Report Management Quotation Process Call Handling

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Job Description

Roles and responsibilities:

Receive calls from the customers through IVR and lodge service complaints in our system.

Allocate s calls received from the customers to the respected service managers.

Co-ordinate with the service/Sales managers in getting the customers needs met as per the calls and get the calls closed as per TAT.

Co-ordinate with the service/sales team to ensure adequate spares are available for field service of assigned calls.

Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

Maintain TAT for all calls.

Follow up and keep a track of AMC and CMC of the customers with service team.

To get feedback from the customers post service closure.

TO make report on spares, service, AMC & CMC income.

To provide AMC, CMC and warranty lost data.

To provide details of delayed calls and engineers performance.