Oxale Infotech
Job description
Are you ready to embark on a career journey where you can make a real difference in people's lives while driving sales growth? Look no further! Oxale Infotech is seeking passionate individuals to join our team as Customer Care and Sales Representatives.
As a Customer Care and Sales Representative, where you can work from the comfort of your own home, allowing you to achieve a better work-life balance while still making a meaningful impact on our customers and our business.
If you are a confident communicator with excellent English language skills, you'll play a crucial role in ensuring our customers receive the highest level of support and guidance, all while driving sales to contribute to our company's growth.
About Us:
Oxale Infotech, providing the services in the United States. With a commitment to excellence and a customer-centric approach, we strive to exceed expectations and build long-lasting relationships with our clients.
Responsibilities :
As a Customer Care and Sales Representative, you will:
• Identify and assess customers’ needs to achieve satisfaction.
• Addressing inquiries, resolving issues, and providing service recommendations.
• Utilize your excellent communication and sales skills to build sustainable relationships and trust with customer.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
Requirements and Skills:
• Excellent English communication skills are essential for this role.
• Having strong conflict resolution skills helps customer care executives resolve customer issues promptly.
• Strong English communication skills are vital for building rapport, understanding customer needs, and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Interpersonal Communication Skills with positive attitude, patience and empathy.
• Collecting and analyzing customer