Business Development:
Lead generation: Participate in events, exhibitions to generate leads. Organize customer meets to build new relationships and strengthen existing relationships.
Channel Development- Identify, develop and manager channel partners who can generate new business or influence a sale.
School acquisition: Reaching out to prospective schools through various lead sources like references, channel, direct etc., build a pipeline and sign them up.
School Retention and upgrade: Retain all existing schools and upgrade the value of business within the portfolio.
Collection: Collection of revenue due from schools on time.
School relationship:
Relationship: Manage relationships with the new & designated schools within the territory.
Communication: Ensure periodic communication with the School Owner/Correspondent
Service delivery:
Coordination: Be the single point of contact for the school and coordinate internally with operations, accounts, sales head & Management to ensure complete & efficient service delivery
Service satisfaction:
Customer Satisfaction: Drive customer satisfaction for the managed schools by monitoring to ensure on time high quality product and service delivery.
Proactive problem solvingBe transparent in sharing the feedback of the Schools and proactively resolve issues or queries of our clients in a timely manner.
Escalate all issues concerning program: Report any issues in our services to the higher management
DSR (Daily sales report) to be made and submitted to the director on a daily basis, along with strict field inputs, with complete details.