Roles and Responsibilities
Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
Inform customers about all products in the company, their uses and benefits
Take orders made by customers and ensure that they are successfully delivered to them in due time
Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction
Ensure proper documentation in the information system in due time and check through them for accuracy
Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously
Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold
Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
Desired Candidate Profile
Telesales team leaders need to have the following attributes to be effective on the job:
Exhibit good marketing skills to make high sales
Excellent presentation skills to convince customers about new products
Good motivational skills to bring out the best in team members
Good managerial skills to lead the team successfully
Ability to make good sales decision
5 - 8 Years
3 Openings
3.5-5.0 Lac/Yr
Face-to-Face interview
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