Provide exceptional customer service by promptly responding to inquiries and resolving customer issues
- Manage and maintain customer accounts, ensuring accurate and up-to-date information
Conduct market research and analysis to identify potential sales opportunities
- Collaborate with the sales team to develop strategies for acquiring new customers and retaining existing ones
- Assist customers with product selection, pricing, and technical information
- Process sales orders and coordinate with the shipping department to ensure timely delivery
-Handle customer complaints and escalate issues as necessary to ensure customer satisfaction
- Maintain a strong knowledge of company products, services, and industry trends
Requirements:
- Previous experience in customer service or sales role preferred
Strong communication and interpersonal skills.
effectively
-Ability to negotiate and resolve conflicts
-Proficiency in Spanish is a plus
- Excellent problem-solving skills and ability to analyze data
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks in a
fast-paced environment
- Proficiency in using CRM software or other customer management systems
• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ab