HDFC (back Office)

Workart HR Solusion

. Work on dialer and call on database to generate prospects for home loan

2. Appointment generation for prospects and assignment to field team for visit.

3. Track working of filed officer for appointment, document collection

4. File status tracking till submission of documents to credit and serial no. generation.

5. Complete login time of 9 hours per day

6. Talk time to be hours + and break time not to exceed 1 hour

7. Attend weekly feedback session with Quality team at the slotted time

8. Attend Weekly Review done by team leader to check progress on

Appointment count and serial no. generation

9. Responsible for quality of the conversation, which entails the following -

Ø Accuracy

Ø Product Knowledge

Ø Profiling

Ø Appraisal Skills

Ø Soft skills

Ø TAT commitments

Ø Ability to handle objections

Ø Documentation CRM/LMS

10. Provide support to the sales team in increasing conversions by -

Ø Prompt calling to all customers

Ø Timely follow up with them

Ø Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback (audit), seeking feedback from him.

11. Having complete knowledge of company products and policies as

well as those of competition.

12. Generating References while talking to customers to increase business.

13. Follow basic floor hygiene

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Back Office Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office