Key Responsibilities
• Interacting with clients and writers through both voice (Phone Calls) and non-voice support (Email, Live Chat on the Website, Facebook Messages, WhatsApp chats).
• Follow up with prospective clients and should be an expert in closing deals.
• Successfully taking ownership of the Lead from allocation to conversion.
• Contributing efficiently for different activities of Operations in a 24/7 and highly flexible environment.
• Consistently performing well in understanding client’s requirements, assigning projects, handling critical cases till their successful resolution.
• Proactively resolving project requirements through the collaboration of the clients and writers.
• Appropriate understanding of the Cost and Time Requirements of various Technical/Non-Technical Projects.
• To work for client satisfaction from the beginning to the delivery of the final orders through Panel.
• Understanding of online tutoring and academic content writing will be an added advantage.
Skills/Experience
Minimum Educational Qualification and Experience:
• Graduation/ Masters in any specialized subject.
• Maximum 1-4 years experience in handling business operations.
What we are looking for?
• Tech-savvy, highly motivated, self-starter, and a team player
• Exceptional verbal and communications skills in English
• Hands on experience in handling CRM
• Unquenchable thirst to learn and grow
• Should be honest, trustworthy and assertive
• Excellent time management skills
• Decision maker, problem solver, creative thinking skills
• Good interpersonal and Multi-tasking skills
• Ability to handle pressure and work on tight deadlines.
• Open for Rotational Shifts
What’s in it for you?
• An open set up where you can try new things
• Career Launchpad
• Market premium salary
• Friendly work environment
0 - 3 Years
10 Openings
2.0-4.3 Lac/Yr
Face-to-Face interview
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